We’re committed to providing fair treatment to our members and ensuring complaints are dealt with in a courteous and timely manner. If you have an issue, we encourage you to get in touch with us right away so we can get it fixed as soon as possible.
Your first point of contact is the advice centre or department where the problem started. If you’re not satisfied with the response you get there, ask to speak with a manager or request to be put in contact with a compliance officer.
You can also raise your concern by completing our Problem Resolution form.
We take concerns and feedback from our members very seriously. If you’ve raised your concern with us and you’re not satisfied with how it’s being handled, you have further options. You may find help if you forward your complaint to these external, impartial organizations:
- SaskCentral Ombudsman
2055 Albert Street
P.O. Box 3030
Regina, SK S4P 3G8
- Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4
Toll Free Telephone: 1.888.451.4519
Toll-Free Fax: 1.888.422.2865
If you’d like more information on problem resolution, call our Contact Centre at 866.863.6237. They’ll put you in touch with our Compliance Department.
Method of Contact
Please complete your preferred contact information below.
Please provide a brief description of your complaint. Write down the events leading to it in the order in which they happened. Include specific dates, time, individuals you dealt with and the actions you took.
What would you like to see done?
Upload account statements and/or other correspondence
Please attach copies of your account statements and/or financial agreement (if applicable) and any copies of correspondence or other material that may be of assistance.