For general banking inquiries, technical support or password resets, please call our Contact Centre at 1.866.863.6237 or email firstname.lastname@example.org.
We’re committed to providing fair treatment to our members and ensuring complaints are dealt with in a courteous and timely manner. If you have an issue, we encourage you to get in touch with us right away so we can get it fixed as soon as possible.
How to share your concerns
We take concerns and feedback from our members very seriously. If you’ve raised your concern with us and you’re not satisfied with how it’s being handled, you have further options. You may find help if you forward your complaint to these external, impartial organizations:
- Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4
Toll Free Telephone: 1.888.451.4519
Toll-Free Fax: 1.888.422.2865
If you’d like more information on problem resolution, call our Contact Centre at 1.866.863.6237. They’ll put you in touch with our Compliance Department.