Contact Us

Big or small, we’re here to help with any banking question you could encounter. Whether it’s in an advice centre, over the phone, by email or online chat, our advisors are ready to lend a hand where and when you need them.

Keeping your account information secure is our number-one priority. For that reason, we’ll have some security questions to ask when you call, and there are things we can’t discuss over email or online messaging. Login to your online banking to chat with us securely.

It’s possible your question has already been asked. If that’s the case, you might find your answer in our FAQs page.

New hours coming soon!

On September 4, 2018, we’ll be expanding our Contact Centre hours to serve you better!

Contact Centre hours today	Hours starting September 4, 2018
Monday to Friday 8am to 8pm	Monday to Friday 7am to 8pm
Saturday 8am to 4pm	Saturday 9am to 5pm
Sunday closed	Sunday 12pm to 4 pm

We're also changing our advice centre hours. Take a look!

Call

Call our Contact Centre toll-free at 1.866.863.6237.
If you’re calling from outside of Canada, you’ll need to call us collect at 0.306.934.4000.

Our Contact Centre is open Monday to Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm.

Email us

You can also shoot us an email at questions@affinitycu.ca or fill out the form below.

Mailing address

Affinity Credit Union
PO Box 1330
Saskatoon, SK S7K 3P4

Affinity Collabria Mastercard inquiries

If you have questions or need assistance with your Affinity Collabria Mastercard, you can call our Contact Centre at 1.866.863.6237, Monday to Friday 8 am to 8 pm and Saturday 8 am to 4 pm.

Outside of Contact Centre hours, you can call Collabria Cardholder support. The dedicated team at Collabria is available 24 hours a day, 7 days a week for your convenience.

Canada and US - 1.855.341.4643
International Collect – 1.647.252.9564

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