Frequently Asked Questions

Banking

  • How do I join Affinity Credit Union?

  • How can I open a new account?

  • What kind of ID do I need to open an account?

  • How do I check my account balances?

  • How do I change signing authorities on an account?

  • How do I sign up for e-statements?

  • How can I print my own statement?

  • When do I get my monthly statement?

  • How do I order cheques?

  • What’s my route/transit number?

  • When does a cheque expire?

  • What are cheque holds?

  • What’s an NSF fee?

  • How do I transfer money to another Affinity member?

  • What’s an INTERAC e-Transfer†?

  • Why can't I send or receive INTERAC e-Transfers†?

  • How do I send a wire transfer?

  • What are my money options while I travel?

  • What’s the annual fee for a safety deposit box?

  • What are my branch’s hours?

  • What are the holiday hours for my branch?

  • Can I still turn in pennies?

Online Banking

  • How do I sign-up for online banking?

  • How much does online banking cost?

  • What do I need to access online banking?

  • Is online banking secure?

  • Can I download and import my account history into other software programs?

  • How do I change my online banking password?

  • How do I complete an online transfer between my own accounts?

  • How do I pay bills online?

  • If I’m experiencing technical issues, who can I call for support?

Mobile Banking

Credit Cards

  • How do I apply for a credit card?

  • How do I check my Mastercard® balance?

  • How do I make a payment on my Mastercard®?

  • What’s a Mastercard® SecureCode®?

  • How do I redeem my Choice Rewards® points?

  • How do I cancel my Mastercard®?

ATMs/Member Cards

  • Where can I find an Affinity ATM?

  • Where can I find a credit union ATM outside Saskatchewan?

  • How do I reset the PIN on my Member Card®?

  • Can I use my Member Card® outside Canada?

  • Do any Affinity ATMs dispense $5 or $50 bills?

  • How much are ATM fees?

  • How do I cancel or report a lost/stolen Member Card®?

  • Do I need to notify you of travel plans to ensure that my debit card will work?

Governance and Community