Visit one of our branches or get in touch with our Contact Centre at 1.866.866.6237.
If you’re calling outside of the Contact Centre’s hours of operation, you’ll have the following 3 options available:
- Press 1 to leave a message.
- Press 2 to report your Member Card lost or stolen, or if you suspect fraudulent activity on your card.
- Press 3 to report your Master Card® lost or stolen, or if you suspect fraudulent activity on your card.
You can also “Lock” and “Unlock” your Member Card on Affinity Mobile or Online Banking using Lock’N’Block™, our newest fraud management tool. With a few clicks, you can set your card status to:
- Allow all transactions
- Block all transactions
You’ll have peace of mind knowing your Member Card can’t be used until you locate it (at which time you can “Unlock” your card and start using it again) or contact us and report it lost or stolen.
Access the Lock’N’Block feature in Affinity Mobile under “More” or in Online Banking under “My Profile”.
Lock’N’Block™ is a trademark of Everlink Payment Services Inc.