Frequently Asked Questions

Banking

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

Online Banking

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

Mobile Banking

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

Credit Cards

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

ATMs/Member Cards

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

Governance and Community

How do I pay bills online?

If you’ve already registered bills for payment with us, they’ll be accessible through the ‘Pay Bills’ tab in your online banking.

Remember to allow a few business days for the transferred money to get to the vendor's account. Some vendors take longer than others to process payments.

If you want to add or delete a vendor, click ‘Manage Payees’ in the ‘Pay Bills’ tab and then click the ‘Add a Payee’ button. You’ll need to answer a security question before proceeding.

When adding a vendor, it’s important to pay special attention to the account number and number pattern that are on the bill. If they don’t match, the payment may be rejected.

Lock'N'Block® is a registered trademark of Everlink Payment Services Inc.

Interac e-Transfer is a registered trademark of Interac Inc. Used under licence.