Here for you

Your credit union and financial partner

father and daughter sit at a laptop at home

As a credit union, Affinity takes supporting our members and communities seriously. Now, during a time of crisis it’s more important than ever to support each other. Find helpful information related to COVID-19 here, to help ease the worries of finances and help you focus on your home and families.


Loan Payment Relief

We recognize the financial impact COVID-19 may be having on our members. As your trusted partner, your financial well-being is our top priority and we’re committed to providing flexible solutions through this challenging time. We encourage you to reach out to your local advisor or give our Contact Centre a call at 1.866.863.6237 to discuss your options.

CRA Direct Deposit with Online Banking

You’re now able to sign up for direct deposit of benefit payments and tax returns from the CRA through Affinity’s online banking.


Financial relief for Affinity Mastercard® holders

Our partners at Collabria also recognize you may be experiencing financial uncertainty during this time and are here to help. If you hold an Affinity Mastercard, visit Collabria’s website to learn about financial support options that may be available to you or read their pandemic-related FAQs.


Canada Emergency Business Account

The Canada Emergency Business Account (CEBA) will provide qualifying businesses members with access to a $40,000 loan with:

  • 0% interest until December 31, 2022
  • No minimum monthly principal payments until December 31, 2022
  • Principal repayments can be made at any time
  • Up to 25% in loan forgiveness is available provided 75% of the balance is paid on or before December 31, 2022

   Apply for CEBA

Business Credit Availability Program

We’ve partnered with Export Development Canada (EDC) to help provide small and medium-sized businesses with the financing they may need during the COVID-19 pandemic as part of the federal government’s $65 billion Business Credit Availability Program (BCAP). This program will provide eligible businesses with up to $6.25 million in credit to cover operational costs such as payroll and rent.

Give our Contact Centre a call at 1.866.863.6237 to apply today.

Business & Agriculture Loan Payment Deferrals

If your business has been impacted by COVID-19 there are options available to help including, interest only payments and full loan payment deferrals.

COVID-19 Government programs

Your federal and provincial governments have instituted several programs that could be of assistance if you need help financially. Although these programs aren’t related to Affinity Credit Union, we’ll do our best to keep this page up to date with any new information. Be sure to check out the links for specific eligibility requirements and details.

Ways to Bank

Mark Lane talks to members

Alternative Ways to Bank

Due to social and physical distancing measures, it may not be as easy to visit an advice centre as often as you’re used to. Right now, it’s important for the safety of our members and staff to reduce in-person interactions as much as possible. Conveniently, we have a number of tools to help you complete your digital banking needs without the face-to-face.

  • Whether it’s day or night, you can manage your financial life through online banking
  • Affinity Mobile is a convenient and intuitive app where you can even deposit cheques
  • Give our Contact Centre a call at 1.866.863.6237
  • You can even click the ‘Chat’ button to get connected with our Contact Centre via webchat

Restrictions to Advice Centre hours

See how our hours have changed to serve you best while we protect the safety of our members and staff. 


Be sure to give us a call at 1.866.863.6237, send us an email at or click the chat button. We’re here to help.