Support Services Analyst

Job Purpose

Delivers answers, diagnoses, and resolutions to end users. Acts as a primary point of contact for after-hours rotation to support on-call issues. Assists in the administration of the server and network infrastructures. Supports the research, analysis, deployment, and administration of hardware and software. Provides end-user support through the service desk, the installation and maintenance of computer software/hardware, and through performing system administration duties.

Working Conditions

Because Affinity serves members in communities across Saskatchewan, this position may require the successful candidate to travel between locations.

Minimum Qualifications

  • Post-secondary diploma or degree in a related field, plus 2 years of related experience or an equivalent combination of education and experience
  • Intermediate knowledge of desktop support; Certification in Microsoft Certified Solutions Expert: [MCITP: EDST or MCITP: EDA]
  • Advanced digital literacy across a broad range of channels and devices (i.e. online services, mobile applications, smartphones, tablets, etc.)
  • Ability to coach employees and managers, providing business-relevant advice and recommendations for IT Support
Date Issued: May 18, 2018

Closing Date: June 3, 2018

If you are interested in becoming part of our exceptional team, please forward your cover letter and résumé to or drop-off your resume at any Affinity Credit Union location.