Credit Card Online Bill Payments

Do you have “Mastercard Credit Union” set up as one of your online bill payment payees?

On July 17, 2018 we’ll be deleting “Mastercard Credit Union” from the list of saved payees on all member accounts.

If you were part of the credit card conversion in April 2018 and now have a Collabria Mastercard, you’ll need to add “Mastercard Collabria” as a payee. Here’s how:

  • Sign in to your online banking
  • Select the Bill Payments tab
  • Select “Add a Payee” button. For your security, you’ll need to answer your security question.
  • In the Select a Payee drop down menu, select “Mastercard Collabria”.
  • Enter your 16 digit card number found on the front of your card.
  • That’s it! Now all your credit card payments can be made through your online banking and you can rest assured it’s going to the correct card.
While you’re updating your bill payments, it’s a good idea to make sure all your pre-authorized payments have been updated with your new Collabria Mastercard. This includes things like your Netflix subscription, gym memberships, utility payments, etc. We’d hate for your Netflix to be cancelled next time you plan on binging the latest series!

Do you still have a CUETS Mastercard?

Some of our members still have a CUETS-issued Mastercard. If this is you, you’ll need to re-add “Mastercard Credit Union” to your online bill payee list. Follow these steps:

  • Sign in to your online banking
  • Select the Bill Payments tab
  • Select “Add a Payee” button. For your security, you’ll need to answer your security question.
  • In the Select a Payee drop down menu, select “Mastercard Credit Union”
  • Enter your 16 digit number found on the front of your card.

We’re sorry for the inconvenience this may cause. We’re here to answer any questions or concerns you may have. If you need help setting up your bill payment, feel free to contact one of our advisors at 1.866.863.6237 or visit us at one of our advice centres and we’ll be happy to help.

Looking to learn more? Find it here:

  • Why are you deleting “Mastercard Credit Union” from the list of saved payees on all member accounts?

  • Will “Mastercard Credit Union” still be available as a payee option?

  • I don’t know if I have a CUETS card or a Collabria card. How do I find out?

  • Is there a way to see all of the pre-authorized payments I have going to my old credit card?

  • I haven’t updated my pre-authorized payments or my bill payee with my new Collabria card yet, but I notice that my credit card is still being charged from certain merchants and that payments I make are still being processed through my new card. Why?