Contact Us

Contact Us

​​​​​​​​​​​​​​​​​​Whether you prefer to visit us at a branch, call us, or send us a message, we’ve made it easy for you to get the exceptional service and financial advice you need and expect from us. ​

Find an expert

Call us

Find a branch

Chat with us

Bank by phone

Send us a message

Contact your Board

Talk to our CEO

Have a question?

Become a member

Report a lost or stolen card

Problem resolution

Employee Recogn​ition Form


 

Find an expert

From investments to mortgages and everything in between, you can count on our team of experts, who are dedicated to delivering the very best financial advice to you.

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Call us

You can count on speaking to an Affinity representative who can help you with daily banking, questions about your account and so much more. 

Toll free 1.866.863.6237
Monday to Friday 8:00 am - 8:00 pm
Saturday 8:00 am - 4:00 pm

Are you visiting the US and having problems connecting through to this number? If you do, you can call 306.934.4000 to get through to our Contact Centre. (long distance charges will apply).
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Find a branch

With the largest branch network in the province, finding us has never been easier – or more convenient! Find a branch now.

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Chat with us

Whether at home or the office, you probably spend a lot of your day on the computer. Now it’s easy for you to get answers to your questions where it makes sense for you. Just click "Chat" at the top of your screen in the "We're here for you" box.

Monday to Friday 8:00 am - 8:00 pm

Saturday 8:00 am - 4:00 pm

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Bank by phone

Complete your everyday banking when it’s convenient for you – 24 hours a day, seven days a week. Pay bills, transfer money, check your balance, advance your Quickline loan or contribute to your RRSP all from your touch tone phone.

​Affinity Members

1.866.863.6237

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Send us a message

You can send us a general message through our feedback form  - but don’t use this form to send us specific account information (account numbers, PINs, card numbers, etc.)

For account specific inquiries, you can contact us through your Online Banking profile and our Secure Messaging System (SMS).

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Contact your Board

The Board of Directors and District Council Delegates are your voice within the credit union. That's why it's only fair that we give you the chance to send feedback or questions to your representatives  - it's the very definition of democracy!

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Talk to our CEO

Your needs are at the centre of what we do, and it’s important that we meet your needs and expectations. Mark, our CEO, welcomes your comments, concerns and compliments by e-mail or through a comment form available at any branch.

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Have a question?

Wondering how to order cheques? Need to know your branch transit number? You’re not alone. Check out some of our frequently asked questions.

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Become a member

​Ready to experience banking the way it should be? You can start your membership application​ online

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Report a lost or stolen card

You can get in touch with the Contact Centre at 1.866.863.6237 and receive support 24 hours a day, seven days a week.  You can report your MemberCard® or MasterCard® lost or stolen, or talk to someone if you suspect fraudulent activity has occurred on your card.  When calling this number after regular Contact Centre hours, the following three options will be available:

  1. Press 1 to leave a message
  2. Press 2 to report your MemberCard® lost or stolen, or if you suspect fraudulent activity on your card
  3. Press 3 to report your MasterCard® lost or stolen, or if you suspect fraudulent activity on your card

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Problem resolution

Naturally, we hope you are happy with the service we provide.  However, we know that things can sometimes go wrong.  As part of the Market Code, we have implemented a formal complaint handling process to deal with these situations.  If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you.  If we get things wrong – it is important that you tell us so we can try to make matters right.  This also helps us to improve our service in the future.

Learn more about our problem resolution process​​​.

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