Whether you prefer to visit us at a branch, call us, or send us a message, we’ve made it easy for you to get the exceptional service and financial advice you need and expect from us.
From investments to mortgages and everything in between, you can count on our team of experts, who are dedicated to delivering the very best financial advice to you.
With the largest branch network in the province, finding us has never been easier – or more convenient!
Find a branch now.
Whether at home or the office, you probably spend a lot of your day on the computer. Now it’s easy for you to get answers to your questions where it makes sense for you. Just click "Chat" at the top of your screen in the "We're here for you" box.
Monday to Friday 8:00 am - 8:00 pm
Saturday 8:00 am - 4:00 pm
Complete your everyday banking when it’s convenient for you – 24 hours a day, seven days a week. Pay bills, transfer money, check your balance, advance your Quickline loan or contribute to your RRSP all from your touch tone phone.
You can send us a general message through our
feedback form - but don’t use this form to send us specific account information (account numbers, PINs, card numbers, etc.)
For account specific inquiries, you can contact us through your Online Banking profile and our Secure Messaging System (SMS).
The Board of Directors and District Council Delegates are your voice within the credit union. That's why it's only fair that we give you the chance to
send feedback or questions to your representatives - it's the very definition of democracy!
Your needs are at the centre of what we do, and it’s important that we meet your needs and expectations. Mark, our CEO, welcomes your comments, concerns and compliments by
e-mail or through a comment form available at any branch.
Wondering how to order cheques? Need to know your branch transit number? You’re not alone. Check out some of our
frequently asked questions.
Ready to experience banking the way it should be? You can start your
membership application online
You can get in touch with the Contact Centre at
1.866.863.6237 and receive support 24 hours a day, seven days a week. You can report your MemberCard® or MasterCard® lost or stolen, or talk to someone if you suspect fraudulent activity has occurred on your card. When calling this number after regular Contact Centre hours, the following three options will be available:
Naturally, we hope you are happy with the service we provide. However, we know that things can sometimes go wrong. As part of the Market Code, we have implemented a formal complaint handling process to deal with these situations. If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you. If we get things wrong – it is important that you tell us so we can try to make matters right. This also helps us to improve our service in the future.
Learn more about our
problem resolution process.