Terms & Conditions
Terms and Conditions for Electronic Banking Services
1. Electronic Banking Services
“Electronic Banking Services” includes any one or more of the following:
- TeleBanking - Affinity’s automated telephone banking service or any other telephone banking system being used by Affinity - including any system permitting, or which allows you to give, instructions verbally or through the use of an interactive voice response system;
- Any online, internet or web-based banking service;
- Mobile Banking;
- Any electronic routing and electronic document presentment and payment service or any service then being offered by providers of any such service; and
- Any other electronic banking service.
“Branch” includes any one or more of the following:
- Any physical Branch of Affinity Credit Union.
- Any location or method providing electronic banking services for, or on behalf of, Affinity Credit Union.
2. Use of your PAC
“PAC” includes any password including each of your Personal Access Codes used for online or internet banking or any other security code, number or electronic code used in connection with access to any Electronic Banking Service. The PAC is used to access the Electronic Banking Services offered by Affinity Credit Union and to identify you. You authorize us to accept, and you agree to be responsible for, any instructions given to us through any Electronic Banking Service and the use of your PAC.
3. Acceptance of this Agreement
Use of any Electronic Banking Service will show that you have received, understood and agreed to this Agreement.
4. Use of Electronic Banking Services
You will use the Electronic Banking Services in accordance with the terms and conditions in this Agreement. You will not use the Electronic Banking Services for illegal, fraudulent or defamatory purposes or take any action which may undermine the security or integrity of any of the Electronic Banking Services, or cause harm, or threaten to cause harm, to any other use or user of the Electronic Banking Services.
5. Authorization
Each and every transaction performed using your PAC or of an Electronic Banking Service shall have the same legal effect as if it had been performed according to written instructions signed by you. If you hold an account jointly, each joint holder will be jointly and severally liable for all transactions performed. Each transaction becomes final once processed by, or on behalf of, Affinity Credit Union and Affinity Credit Union has no obligation to reverse any transaction.
6. Choice of Electronic Banking Services
You may choose which Electronic Banking Services you wish to access. For example, you may designate which accounts you wish to link to TeleBanking. You may also access your accounts by logging onto the online internet banking service.
7. Mobile Banking Website
We may provide you access to online internet banking through a Mobile Banking Website. Be aware that you may not have access through the Mobile Banking Website to all online banking features, content and information.
8. PAC Confidentiality
You are responsible for the care and control of your PAC. You must keep your PAC confidential. This includes but is not limited to:
- Never writing down your PAC or storing it on your computer;
- Avoiding PAC combinations that may be easily guessed or linked to you such as your name, birthday, Social Insurance Number, phone number etc.;
- Not disclosing your PAC to anyone including a spouse, family member, friend, law enforcement official, financial institution representative etc.;
- Hiding your PAC while using it for accessing any Electronic Banking Service access point; and
- Changing your PAC frequently (every 90 to 120 days).
9. Secure Access to Electronic Banking Services
You are responsible for ensuring that you access the Electronic Banking Services in a secure and safe fashion.
This includes but is not limited to:
- Installation of an anti-spyware program and an anti-virus program that is maintained current with updates;
- Installation and use of a personal firewall on your computer that is maintained current with updates;
- Installation of new security patches as soon as your operating system and internet browser manufacturers and other applicable software vendors make them available;
- Installation of any other security-related software that may be specifically recommended by us from time to time;
- Disabling automatic password-save features in any browser and software you use to access the Internet for the purpose of using an Electronic Banking Service;
- Not using the “memorize account” feature on publicly available computers;
- Always exiting our Internet banking site using the “log out” button and closing your browser if you step away from your computer; and
- Securing or erasing files stored on your computer by your browser so others cannot read them.
The practice of accessing your account information through publicly accessible computers and public wireless networks is strongly discouraged. The use of computers at locations such as Internet cafes, public libraries, hotel lobbies and public wireless networks such as hotspots, greatly increases the risk of possible unauthorized access to your accounts. Use of these access points is to be avoided and if it is determined to be the compromise point, this would have a negative impact on any compensation for your losses.
10. Liability for Electronic Banking Service Transactions
You are responsible and liable for the full amount of all activity on your account resulting from:
- The use of your PAC by you or any person to whom you have made the PAC available if you have not been the victim of trickery, force, intimidation or theft;
- Your failure to notify us as soon as you have become aware that your PAC may have become known to someone else; or
- An entry error or a fraudulent or worthless deposit made through any Electronic Banking Service.
Your liability may exceed your account’s credit balance or available funds if:
- The account has overdraft protection or is linked to an account with this feature; or
- The transaction is completed on the basis of an entry error or a fraudulent or worthless deposit made through an Electronic Banking Service.
You will not be held liable for transactions completed through an Electronic Banking Service where it can be shown that you were the victim of fraud, theft or have been coerced by trickery, force or intimidation provided that you report the incident to us as soon as possible by speaking directly with a representative of Affinity Credit Union, have followed recommended procedures and that you cooperate fully in any investigation.
11. Lost or Stolen PAC
You will notify us by speaking directly with a representative of Affinity Credit Union immediately if:
- Your PAC has become known to someone else, or you suspect it has become known to someone else or otherwise compromised.
12. Electronic Banking Service Charges
You will be charged our current service charges for Electronic Banking Services. Please see our service charge brochure for our current fees which we may change from time to time. We may debit your account for any applicable service charges. Our service charges may be posted in any Branch or on our website. You may obtain our current service charges upon request. You authorize us to debit your account for any applicable service charges.
13. Electronic Payments
You are responsible for the accuracy of your electronic payment instructions including, but not limited to, the name of the billing company or recipient, the billing or account number, and the payment amount.
You will promptly and carefully examine your account transactions in order to ensure that the electronic payments have been successfully and correctly processed. You will notify us within 30 days of the electronic payment date of any error or discrepancies. If we don’t receive notice within 30 days, we will assume that each transaction was valid and correct.
We are not responsible for any penalties, fees, interest, costs or damages imposed upon or suffered by you with respect to any payments or for our inability to retrieve electronic payments from third party accounts with us or from, or with, other financial institutions.
14. Business Accounts and Services
In the case of accessing Business Accounts and Services, by the act of designating a person as a Business User, you are authorizing that person to view information about the Business and if online transactions are permitted, you are also authorizing that person to carry out online transactions on behalf of the Business. In these cases, you, the Business, accept the responsibility for all losses that may arise from a Business User misusing his or her authority in any way, either purportedly on behalf of the business or for personal or other purposes.
The Business and individual Business User will ensure that the Business User meets any eligibility or other requirements for online access that we communicate as part of the application process. The Business is also responsible for ensuring that any changes with respect to any authorized or designated Business User are appropriately managed by you, the Business, and that passwords and other applicable user identification or access information are managed accordingly.
15. Transaction Records Activity
Our transaction records will be conclusive proof of your use of any Electronic Banking Service and will be considered your written request to perform the transaction.
16. Liability for Damages
We will not be responsible or liable for any damage, loss or inconvenience you may incur if you are unable to access any or all Electronic Banking Services as a result of any failure or malfunction, even if such failure or malfunction was the result of our negligence or the negligence of our employees. We are not making any representations, warranties of any kind, expressed or implied, to the effect that any Electronic Banking Services will be available at any particular time. There are no implied warranties of merchantability or fitness for any particular purpose related to the provision of Electronic Banking Services.
17. Cancellation
You may cancel any Electronic Banking Service at any Branch of Affinity Credit Union. However, you must still fulfill all your obligations under this Agreement.
18. Termination
We may terminate your PAC, this Agreement or your access to any Electronic Banking Service without notice to you. However, you must still fulfill all your obligations under this Agreement and will not be relieved of your obligations until all amounts owing to us have been paid in full.
19. Privacy Policy
When you access Electronic Banking Services, you acknowledge and accept the Privacy Code of Affinity Credit Union and any other privacy policies which we may adopt from time to time. Our Privacy Code and other privacy policies are available at any Branch and on the website of Affinity Credit Union.
20. Indemnity
You undertake to indemnify and hold us harmless from and against any and all losses, costs and damages as well as any and all claims or suits which may be brought against us by third parties because of your failure to comply with our instructions and with your obligations under this Agreement.
21. Proper Law and Severability
This Agreement shall be governed by, and construed in accordance with, the laws of Saskatchewan, and the courts of Saskatchewan shall have exclusive jurisdiction for any matters or disputes arising from this Agreement or any transactions related to it. Any provision of this Agreement which is deemed to be, or becomes, void, illegal, invalid or unenforceable shall be severable from this Agreement and shall not affect the remaining provisions of this Agreement.
22. Amendments
We may change the provisions of this Agreement from time to time. We will notify you of the changes either by sending you a notice, by posting a notice in all of our Branches, or by posting a notice or the information on the Affinity Credit Union website.
If you use any Electronic Banking Service after we send or post a notice, you are accepting the amendments as of the date the notice was sent or posted.
Should you have any comments or questions, please contact us by one of the following methods:
E-mail Address: questions@affinitycu.ca
Phone: Teleservice 934-4000 or 1-866-863-6237
Once again, thank you for your interest in AFFINITY CREDIT UNION’S Online Banking Service.
Rev November 1, 2010