Our Commitment to Members
- We will ACKNOWLEDGE you and GREET you with a smile.
- We will FOCUS on you and give you the undivided and individual attention you deserve.
- We will actively LISTEN to you and take your suggestions &/or service issues seriously.
- We will take RESPONSIBILITY for your financial needs; including making sure you are referred to the appropriate Affinity expert.
- We will RESPOND to you within established or mutually agreed upon time frames.
- We will GO BEYOND basic service standards to exceed your service expectations.
- We will make RECOMMENDATIONS intended to improve your financial situation.
- We will maintain your CONFIDENTIALITY.
- We will strive to provide you with EXCELLENT SERVICE.