Technical Support & FAQ
If you experience any problems with Online Banking, the following Frequently Asked Questions (FAQ) may help. For Online Banking technical support, contact SONOMA (our technical support desk) at 1-888-273-3488.
- What do I need for Affinity Credit Union Online Banking?
- How much does Affinity Credit Union Online Banking cost?
- Is the Affinity Credit Union site secure?
- Why can I not see all of the pages in Netscape?
- How do I check my account balances?
- How do I download and import my statements?
1. What do I need for Affinity Credit Union Online Banking?
- A browser (version 4 or higher of Microsoft Internet Explorer or Netscape Communicator) that supports 128-bit encryption.
- "Cookies" enabled on your browser (please check the help section of your browser if you are unsure how to do this).
- Quicken, Microsoft Money, or QuickBooks if you wish to download and import your account statements.
- An activated Affinity Credit Union Online Banking password. If you do not have a password for TeleBanking or Online Banking, please contact TeleService at 934-4000/1-866-863-6237.
2. How much does Affinity Credit Union Online Banking cost?
There is no set-up fee or extra charges for Online Banking. This service is part of your monthly account service plan fee. Regular electronic transaction fees apply.
3. Is the Affinity Credit Union site secure?
Yes! There are a few ways to tell that the site is secure:
- Upon entering Affinity Credit Union Online Banking, you will receive a message that you are entering a secure site.
- The web site address will change from “http” to "https" meaning the server is secure.
- You will have a closed padlock (Microsoft IE) or unbroken key (Netscape) at the bottom of your screen.
- Visit our Internet Security & Protection section.
4. Why can I not see all of the pages in Netscape?
Check your Netscape Communicator browser version by clicking HELP>About Communicator. Affinity Credit Union’s Online Banking site has been optimized for Netscape 4.x and higher.
5. How do I check my account balances?
Online Banking allows you to view your up-to-date account balances. Please remember that your account balance may change during the day as cheques clear, automatic credits or debits are processed, etc. Account balances are displayed as your Available Balance - this means your available line of credit will be added to the balance.
6. How do I make bill payments?
If you have already registered bills for payment with Affinity Credit Union, they will be accessible through Online Banking. If you would like to add or delete a merchant or vendor, click on “Utility/Vendor List” in the main menu and then select “Add Utility/Vendor” or “Remove Utility/Vendor”. Vendors and utilities can also be removed or added by calling 934-4000, or by email, to contact a TeleService Representative. Remember to allow up to two business days for the transactions to be credited to the vendor’s account. Some vendors may take longer.
7. Can I download and import my statements into other software programs?
Affinity Credit Union Online Banking offers the option to download your transaction information into several formats such as comma separated text. This format can be imported into common spreadsheet programs.
Your transaction information can also be downloaded into popular software programs including Money, Quicken and QuickBooks. Please consult your software manual regarding how to download the information.