Internet Security Information
Affinity Credit Union considers information security and privacy very serious matters. We continually work hard to ensure that our networks are protected against viruses and other malicious software and to keep unauthorized users from accessing our networks. Our goal is a safe, secure online environment for our members.
We use cookie technology to initiate and maintain internet session connections and to compile aggregated statistics about web site usage. In no case is cookie stored information used to access personal information nor is the information made available to other organizations.
Internet Safety Tips
Internet security is a shared responsibility. To ensure a positive online experience, it is important that you follow safe computing practices to protect your personal computer and your personal information. This includes taking measures to protect your passwords, using anti-virus software, using a personal firewall, keeping your software and operating systems current, and being cautious when downloading files to your personal computer.
- Use an anti-virus program. Always use anti-virus software that scans files and email messages for viruses, worms, and Trojan horses. There are several anti-virus products on the market that, if configured to do so, automatically keep anti-virus updates current.
- Use a personal firewall. Any device connected to the Internet is susceptible to malicious attack if it is not properly protected. A firewall creates a barrier between your personal computer and the Internet allowing you to control the flow of information to and from your computer.
- Protect your passwords. Difficult to guess, unique passwords are the best. Longer passwords that mix numbers and letters are more difficult to guess than shorter ones. Under no circumstances should you share your passwords with anyone (including Affinity Credit Union staff). Use different passwords for different web sites and accounts, and change your passwords on a regular basis.
- Use a secure browser. To make sure that you can complete your transactions securely and confidentially, you must use a Web browser that has 128-bit secure sockets layer encryption (SSL). Although other Web browsers may also function, we've tested two that are proven to work with Affinity Credit Union Internet Banking Services: 128-bit Microsoft Internet Explorer (version 5.5x or higher) and 128-bit Netscape (version 7.x or higher).
- Do not send confidential information by email. Although email is common and widely used today, it is not secure. You should never send us confidential information by unsecured email.
- Use only trusted software. There are risks associated with using software or files from unknown sources and with using pirated software. Viruses, spyware, adware, and other potentially malicious code may be bundled in these types of software and can cause harm to your computer or allow others to steal your private and confidential information like account numbers, passwords, and to track your Internet browsing habits.
- Keep your software up to date. It is not uncommon for security holes and software bugs to be identified in commercial software after it is released. It is important to regularly visit the software vendors’ websites to obtain security patches and software updates.
- Be wary of requests for personal information. Affinity Credit Union will never present you with unexpected web pages or send you unsolicited emails asking for your password or account numbers. Should you receive such an email, please notify us immediately at one of the phone numbers below.
- Beware of identity fraud. Protect your personal information, memorize passwords, and report thefts and losses immediately.
Mobile Safety Tips
- Only access mobile banking by typing our website into your mobile browser or by downloading our Branch/ATM locator app from the applicable store - Android Market, Apple App Store or BlackBerry App World.
- Protect your Personal Access Code - You are responsible for your PAC, you must keep it confidential; it should not be stored on your mobile device. If you suspect that someone knows your PAC please contact our TeleService office immediately at 306-934-4000/toll free at 1-866-863-6237 or go to online banking and change your PAC.
- Security questions and answers – Keep your security questions and answers confidential.
- If your mobile device is lost or stolen you must contact your mobile carrier to have the device deactivated. Mobile Banking cannot be accessed without your Card Number and Personal Access Code. Your Personal Access Code cannot be saved on your Mobile Banking logon.
- If your Member Card or Global Payment MasterCard is lost or stolen notify us immediately at 306-934-4000/1-866-863-6237.
- Never leave your mobile device unattended while using mobile banking.
- Once you are finished your banking always log out of Mobile Banking and close your browser.
- Do not access Mobile Banking if using unsecure Wi-Fi (public Wi-Fi hot spot) on your mobile device.
- Disable your Bluetooth on your Mobile device when not in use.
- Use a password to lock your phone screen when not in use this will protect it against unauthorized usage.
- You can have antivirus protection for you mobile device just as you have for your PC. There is also software that can be purchased for your mobile device that will wipe your phone remotely in case it is lost or stolen.
- Be cautious when downloading apps. Use trusted app stores and reputable apps.
Please call us immediately at 1-306-934-4000 or 1-866-863-6237 if you suspect your accounts have been compromised or you have been victimized by identity theft.